Product
See every conversation as it happens
A live view of who is talking to your agents right now, what phase each conversation is in, and what was just said.
Pushed to the page as it happens — the view does not poll
Every medium in one view
0 set-up needed
Watch, do not wait for a report
Each live conversation shows the caller, the language, how long it has been running and the phase the agent is in — taking the order, reading it back, transferring.
Read it while it is written
The transcript of a live conversation appears line by line as it happens, in the caller's language and in English beside it. When the conversation ends, the recording is there a few seconds later.
Know when you are at the ceiling
The concurrency meter shows how much of your tier is in use. When callers start to queue, you see it while it is happening rather than in tomorrow's numbers.
Watch your first live conversation
Set an agent up today and see it answer.